Shipping Policy

At ALSAINE, we ensure your order is shipped quickly, carefully, and reliably. Below you'll find all the important information about shipping, delivery times, and returns.

Processing & Delivery Time

Orders placed before 4:00 PM will be shipped the same business day (excluding weekends and holidays).
As soon as your order has been shipped, you will receive an email with the Track & Trace .
Average delivery times:
- Netherlands & Belgium: 1–2 working days
- Germany: 2–3 business days
- France: 2–3 working days
- Other European countries: 3–8 working days
- Outside Europe: 6–10 working days

All orders are shipped insured with Track & Trace.

Postage costs

Free shipping within the Netherlands and Belgium .
For international orders, shipping costs are automatically calculated at checkout.

International Shipping

We ship worldwide.
Outside the EU, delivery time may be longer.
Any import duties, taxes or customs charges are the responsibility of the customer.

Received the wrong or damaged item?

Please contact us within 5 days of receipt at contact@alsaine.com , together with:

your order number
clear photos of the problem

We will then provide a suitable solution.
Please note: Damage to packaging alone is not covered by our return or replacement policy.

Package marked as delivered, but received nothing?

If the Track & Trace indicates that your package has been delivered, but you have not received anything:

Check if it has been delivered to your neighbors.
Please contact the delivery service.
Can't find the package? Please provide official proof of claim from the carrier within 5 days .

Changes or cancellations

Do you want to change or cancel your order (change of address, product selection, quantity)?

Please contact us within 12 hours of ordering.
After that, your order may already have been processed and no further adjustments can be made.

If you have any questions, we are happy to help you at contact@alsaine.com .