Privacy Policy

This Privacy Policy describes how ALSAINE. (“Website,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, make a purchase through alsaine.com , or otherwise interact with us (collectively, the “Services”).

In this policy, “you” and “your” refer to any person who uses the Services — whether you are a customer, a website visitor, or someone whose personal data we process.

Please read this Privacy Policy carefully

By using our Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.
If you do not agree, please do not use our Services.

Changes to this Privacy Policy

We may periodically update this policy to reflect changes in our business operations, legal obligations, or technical requirements.
We always publish the most recent version on our website and update the "Last Updated" date. Where legally required, we will actively inform you of important changes.

1. How we collect and use your personal data

In order to provide our Services, we collect — and have collected in the last 12 months — personal data from various sources.
The data we collect depends on how you communicate with us.

In addition to the purposes mentioned below, we may use your personal data to:

to communicate with you,
to provide the Services,
to comply with legal obligations,
to enforce our policy, and
to protect our rights and those of others.

1.1. Data you provide directly to us

This may include:

Contact details : name, address, telephone number, email address.
Order details : billing address, shipping address, payment confirmation, order information.
Account information : username, password and security information.
Store Information : Items you view, add to your cart, or wish to purchase.
Customer service data : Information you voluntarily share with us via email or forms.

Some parts of the Website will only work if you provide certain information.

1.2. Data we collect via cookies

When you use our Website, we automatically collect certain data (“Usage Data”) through cookies, pixels, and similar technologies.

This may include:

device and browser information,
IP address,
network connection,
interactions with the Website, such as page views, clicks, and account activity.

1.3. Data we obtain from third parties

We may obtain additional information from third parties, including:

Shopify , which supports the function and hosting of our Website,
payment providers , who process payment information (such as credit card, bank account or billing address),
analytics partners , who use cookies and tracking tools to measure website performance,
marketing partners that assist with ad targeting.

All information we receive from third parties is handled in accordance with this policy. We are not responsible for the privacy practices of these third parties.

2. How we use your personal data

We process personal data for the following purposes:

Providing Products and Services

To process orders, accept payments, arrange shipping, manage accounts, and facilitate communications about purchases, returns, or reviews.

Marketing and advertising

To send marketing messages via email and to show personalized advertisements on our Website and external platforms.

Security and fraud prevention

To detect, investigate and prevent fraud or abuse.

Customer service and communication

To answer questions, provide support and improve our services.

Cookies

We use cookies to:

to remember preferences,
to measure ad performance,
to analyze user behavior,
to optimize our website.

More information about Shopify cookies can be found at: shopify.com/legal/cookies .

Disabling cookies may affect the functionality of our Website.

3. Sharing personal data

In certain circumstances we share personal data with third parties, including:

service providers (IT, shipping, data processing, hosting, customer service),
marketing partners ,
payment providers ,
affiliated companies ,
social media platforms when you use interactions (such as logging in or sharing),
parties in the event of a corporate merger, acquisition or legal obligation.

Over the past 12 months, we've shared the following categories:

Category	Recipients
Identification and contact details	service providers, shipping partners, payment providers
Commercial information	analysis and marketing partners
Website and network activity	hosting partners, affiliated parties

We do not use “sensitive personal data” to derive personal characteristics.

4. User Generated Content

When you post reviews or other content to public areas of our Website, it will be visible to everyone.
We cannot guarantee that third parties will not copy or misuse your information.

5. Third party websites

Our Website may contain links to external websites.
These are governed by their own privacy policies — we are not responsible for the content or security of those websites.

6. Children's data

Our Services are not intended for minors, and we do not knowingly collect personal information from children under the age of 16.

If you believe a minor has provided us with information, please contact us so we can delete it.

7. Security & retention periods

We take appropriate technical and organizational measures to protect personal data.
However, no system is completely secure.

We retain data for as long as necessary for:

performance of the Services,
legal obligations,
dispute resolution,
administration and policy registration.

8. Your rights

Depending on where you live, you may be able to exercise rights such as:

right of access ,
right to erasure ,
right to correction ,
right to portability ,
right to restriction of processing ,
right to object ,
withdraw consent ,
unsubscribe from marketing communications .

To exercise these rights, you can contact us at contact@alsaine.com .

We may ask for additional information to verify your identity.

9. Complaints

If you have any concerns or complaints, please contact us.
If you are not satisfied, you can file a complaint with the Dutch Data Protection Authority at:
www.autoriteitpersoonsgegevens.nl

10. International data transfers

Your personal data may be processed outside your country of residence, including the United States.
We use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses.

11. Contact

If you have any questions about this Privacy Policy or to exercise your rights, please contact us:

Email: contact@alsaine.com