Returns Policy
At ALSAINE you have the right to return your order within 14 days after the delivery date.
To do this, please send an email to contact@alsaine.com with your order number and (optionally) the reason for return — this helps us improve our products.
Return Policy
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The product must be unused and undamaged .
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The product should be returned in its original packaging , if possible .
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The original ALSAINE label or tag must still be attached to the product.
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If the label has been removed or cut off, the return will not be accepted .
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Personalized products cannot be returned.
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Return shipping costs are the responsibility of the customer, unless the product is defective or incorrectly delivered .
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Returns must be registered within 14 days of delivery .
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During the holidays there is an extended return period:
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Products purchased between November 15 and December 24 can be returned until January 14 , provided all other conditions are met.
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Returns must be new , complete and in original condition .
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Always include your order number with your return shipment.
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We do not provide return labels for returns or exchanges.
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You are responsible for the safe arrival of your return shipment.
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We therefore recommend a shipping method with track & trace .
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Returns not received cannot be refunded or replaced.
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If (part of) your order is returned and this invalidates a previously granted discount or offer , the amount to be refunded will be adjusted to the original price .
Refund
Once your return is received and inspected, your refund will be processed within 5 days .
Register return
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Send an email to contact@alsaine.com
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Please state here:
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Your full name
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Your order number
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The reason for return (optional, but helps us improve)
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You will then receive the return instructions by email.
Received a damaged item?
Did you receive a damaged product?
Please contact us within 3 working days at contact@alsaine.com and add clear photos of the damage. We're happy to help.