Our ALSAINE. products are made from Alcantara, a beautiful suede-like fabric manufactured in Nera Montoro, Italy, in the picturesque hills of Umbria. Alcantara is not only visually appealing but also functional and durable. The material is 50% lighter than traditional leather and consists of 32% polyurethane and 68% polyester. Unlike traditional suede, Alcantara is entirely animal-friendly and made without animal hides. It is not only durable and wear-resistant but also easy to clean, making it the perfect choice for our products.

Cleaning your Alcantara products is simple if you follow the proper steps. Here is a step-by-step guide:

● Step 1: Gently brush the surface of your Alcantara product with a soft brush or cloth to remove loose dirt.

● Step 2: For stubborn stains, moisten a cloth or sponge with lukewarm water and mild soap. Do not use too much water or soap to avoid damaging the fabric.

● Step 3: Gently rub the stain in a circular motion using the damp cloth or sponge.

● Step 4: Rinse the cloth or sponge with clean water and wring out excess water after the stain is removed.

● Step 5: Carefully wipe the entire product to remove any soap residue.

● Step 6: Allow the product to air dry naturally, away from direct sunlight or heat sources. Avoid using a hairdryer or other heat sources, as this can damage the fabric.

● Step 7: Brush the surface again to restore the texture of the Alcantara.

By following these steps and adhering to the manufacturer's care instructions, your Alcantara product will look like new for years to come!

Yes, Alcantara is an environmentally friendly and sustainable material. It is produced without the use of animal hides, making it an animal-friendly alternative to traditional leather. Additionally, the material is highly wear-resistant, meaning it lasts a long time, and it is fully recyclable. Alcantara meets the highest environmental standards, making it both sustainable and ethically responsible.

Yes, you can use your ALSAINE. bag all year round. Alcantara is a breathable material, which means it is comfortable to use both in summer and winter. It is lightweight and resistant to wear and tear, ensuring your bag looks great in any season.

Absolutely! Our products are designed with both style and functionality in mind, and they are durable enough for everyday use. The Alcantara fabric is not only visually appealing but also strong, low-maintenance, and capable of withstanding the challenges of daily wear and tear.

Netherlands & Belgium

Orders placed before 23:00 are delivered the next business day.

Germany

Orders placed before 14:00 usually arrive the next business day (within 1–2 business days).

France

Delivery within 2–3 business days.

Rest of Europe

Delivery within 3–8 business days.

Outside Europe

Delivery within 6–10 business days.

All orders are shipped insured with track & trace. Orders placed before 23:00 are dispatched the same day.

Returns

You have 14 days to return your order. You may request a refund or exchange, even on sale items.

Please note: For orders outside the European Union, import duties and taxes may apply upon delivery. These costs are the responsibility of the customer.